How we handle booking information
Learn what details may be requested when you send a ferry booking inquiry and how to contact the ticket office about your information.
What information may be requested?
Booking details
Passenger names, dates of birth, required identification details, route, travel dates, ticket category and contact phone or email may be needed to prepare a request.
Website usage
The published policy also describes website cookies and other interaction information, along with information received through lawful sources. The actual processing arrangements should be reviewed against current requirements.
Why would the office use this information?
According to the published Vietnamese policy, the purposes include handling reservations, responding to questions and complaints, preventing misuse, and fulfilling applicable legal requirements. Ferry operators and service providers may need relevant booking data to complete the journey.
Do not share passport or ID scans in public comments. Use the designated request form or a verified private contact channel, and avoid sending documents that are not required for your ticket.
Sharing, retention and security
The policy published in 2019 describes limited disclosures to relevant service providers and operators, situations required by law, and security measures. It also discusses retention and requests to update or delete data. Those historical statements are preserved on the Vietnamese page; this English summary does not independently verify the technical arrangements or their conformity with current law.
For questions about retention, access, correction, deletion or concerns about your information, contact the company directly so its responsible staff can review your request and any applicable legal obligations.
How to contact the company about your information
Company: Công ty TNHH Truyền thông Tý Hon (Tý Hon Media Co., Ltd.)
Booking and privacy inquiries: booking@vetaucondao.vn or +84 889 271 234.
Published office address: 110 Huyền Trân Công Chúa, Tam Thắng Ward, Ho Chi Minh City, Vietnam.
The old addresses shown in the original 2019 material are historical references, not the current ticket-office address.
Common questions
Is it safe to post my ID number in a public comment?
No. Avoid disclosing identity documents or payment information in public areas. Contact the office through its designated channels.
How can I ask to correct passenger details?
Contact the office with your booking reference and explain the correction. Ticket changes may also be subject to operator rules.
Does this page replace the official Vietnamese privacy text?
No. It is an English informational summary. The original Vietnamese publication is linked above, and the company needs to review the policy for current legal compliance.