Con Dao Express ticket information change policy

How to submit a request now

1. Contact the office or agency that issued your ticket and provide your ticket code, contact details and the change you are requesting.
2. Ask them to check the operating company, ticket type, request deadline, fees, fare difference and any refundable amount.
3. Confirm that you wish to proceed only after you have been informed of the conditions and total cost. Submitting a request does not mean it has been approved.

For Phú Quốc Express tickets, consult the operator’s frequently asked questions (Vietnamese) and compare them with the conditions of your issued ticket. For tickets issued by other operators, check their separate policies.

Support at vetaucondao.vn: 088 927 1234 – 088 937 1234.

Previously published reference material

The rules for changing information on Con Dao Express ferry tickets for the Vũng Tàu–Côn Đảo, Trần Đề–Côn Đảo and Cần Thơ–Côn Đảo routes are set out below.

Definition: A change to ticket information means changing any data on a ticket already issued to a customer.

Cases in which ticket information can be changed

• An agency or ticket sales employee makes an operational error that results in incorrect passenger information.
• A passenger supplies incorrect information and corrects it after the ticket has been issued.
• A passenger wishes to change their seat class or seat location.
• All of a customer’s details are changed, such as name, identity card number and year of birth, or the passenger’s full name is replaced entirely.
• Changing to another sailing is subject to the cancellation policy and requires a new ticket booking.

Conditions for changing Con Dao Express ticket information

• The ticket must be valid and issued through a ticket-sales account provided by the company to a Con Dao Express ticket office or agency.
• The ticket for which changes are requested must not have been used to board a ferry.
• Agencies and customers requesting changes must present the original ticket and valid documents, including an identity card or passport.

Ticket information change policy

• The agency that issued the ticket is responsible for sending the change request to its affiliated ticket office. That same agency must receive and handle all customer requests to change ticket information.
• Information may be changed only 01 time per ticket. A 2nd change must follow the cancellation rules, with a new ticket issued.

Fees for changing Con Dao Express ticket information

All requests to change passenger information 24 hours before departure are subject to a fee of 10% of the listed ticket price, as follows:

Vũng Tàu–Côn Đảo route

• Weekday ECO ticket: VND 66,000 per ticket.
• Friday and weekend ECO ticket: VND 88,000 per ticket.
• Weekday child and senior ticket: VND 55,000 per ticket.
• Friday and weekend child and senior ticket: VND 70,000 per ticket.
• VIP ticket: VND 120,000 per ticket.

Trần Đề–Côn Đảo route

• Weekday ECO ticket: VND 32,000 per ticket.
• Friday and weekend ECO ticket: VND 35,000 per ticket.
• Weekday child and senior ticket: VND 26,000 per ticket.
• Friday and weekend child and senior ticket: VND 29,000 per ticket.
• VIP ticket: VND 50,000 per ticket.

Cần Thơ–Côn Đảo route

• Weekday ECO ticket: VND 61,000 per ticket.
• Friday and weekend ECO ticket: VND 69,000 per ticket.
• Weekday child and senior ticket: VND 52,000 per ticket.
• Friday and weekend child and senior ticket: VND 60,000 per ticket.
• VIP ticket: VND 99,000 per ticket.

Please note

• If the new ticket costs less than the previous ticket, the fare difference will not be refunded.
• If the new ticket costs more than the previous ticket, the customer must pay the difference.
• Requests to change ticket information after the ferry has departed will not be processed, and the ticket price will not be refunded.
• Any additional fare difference must be paid in cash or by bank transfer.

See also: Con Dao Express ferry ticket cancellation policy