Con Dao Express ferry ticket refund, change and cancellation rules

How to submit a request now

1. Contact the office or agency that issued your ticket and provide your ticket code, contact details and the change you are requesting.
2. Ask them to check the operating company, ticket type, request deadline, fees, fare difference and any refundable amount.
3. Confirm that you wish to proceed only after you have been informed of the conditions and total cost. Submitting a request does not mean it has been approved.

For Phú Quốc Express tickets, consult the operator’s frequently asked questions (Vietnamese) and compare them with the conditions of your issued ticket. For tickets issued by other operators, check their separate policies.

Support at vetaucondao.vn: 088 927 1234 – 088 937 1234.

Previously published reference material

Everyone hopes to make their Con Dao Express ferry journey according to their original plans. Sometimes, however, personal circumstances or factors beyond your control mean you cannot follow your planned itinerary and need a refund or ticket change.

Before requesting a refund or change, call the ticket office or ferry agency where you purchased your ticket to check its conditions. Most promotional ferry tickets cannot be refunded or changed. To have your ticket checked, provide the ticket number (ticket code), passenger’s full name, and outbound and return dates.

Refund and change conditions vary by ticket class, as follows:

1. TICKET REFUNDS: You must give notice 24 hours (01 day) in advance. The refund fee is 20% of the value of the ticket purchased.

2. TICKET CHANGES: Changes to the outbound or return date are handled in the same way as refunds: you must give notice 24 hours (01 day) in advance and pay a change fee of 20% of the value of the ticket purchased.

3. CHANGES TO TICKET INFORMATION: To change the passenger’s name, you must give notice 24 hours (01 day) in advance and pay a fee of 10% of the value of the ticket purchased.

Please note

If the new ticket costs less than the original ticket, the fare difference will not be refunded. If the new ticket costs more, you must pay the difference. Payment can be made in cash or by bank transfer.

If Con Dao Express changes the sailing schedule, customers will be notified using the email address, telephone number or Zalo contact registered when purchasing their tickets.

To purchase or reserve Con Dao ferry tickets, please contact:

Con Dao–Vung Tau ferry ticket agencies

1. Ticket purchases and delivery in Côn Đảo: 0987 556 294

   Address: No. 25 Võ Thị Sáu Street, Côn Đảo District, Bà Rịa–Vũng Tàu Province.

2. Ticket purchases and delivery in Bà Rịa City: 0389546426

   Address: No. 100 Phạm Văn Đồng Street, Phước Trung, Bà Rịa City, Bà Rịa–Vũng Tàu Province.

3. Ticket purchases and delivery in Vũng Tàu City: 088 937 1234

   Address: No. 78 Trần Hưng Đạo Street, Ward 1, Vũng Tàu City, Bà Rịa–Vũng Tàu Province.

For group bookings of 10 people or more, please call the hotline: 088 937 1234 – 0938 948 549.

Refunds when Con Dao Express changes the sailing schedule

If Con Dao Express changes the departure time or date and you wish to obtain a refund, no fee will be charged. The operator will refund the fare, taxes and ticket-sales service surcharge for the sailing you have not used.

Schedule-change circumstances eligible for a refund include:

• A delayed sailing whose actual departure is more than 3 hours later than the scheduled departure time published by Con Dao Express.
• A cancelled sailing, meaning that the journey for which tickets were sold is not operated as scheduled, with the reservations for that sailing having been published and updated in the operator’s reservation system.
• An early departure, meaning that the sailing departs before the scheduled time previously published by Con Dao Express.
• Denied carriage, meaning that the customer has a reservation and a confirmed place on the sailing, arrives at the check-in counter in accordance with the rules, but is not carried on that sailing.