Exchange information for Con Dao Express fast ferry ticket for Vung Tau – Con Dao Island, Tran De – Con Dao Island, Can Tho – Con Dao Island routes is specified as follows:
Definition: Changing ticket information is the change of any data on the ticket issued to the customer.
Cases in which ticket information can be changed:
- The sales staff performed incorrectly, resulting in inaccurate passenger information.
- Passengers provide inaccurate information and correct information after the ticket has been issued.
- Passengers need to change the class or seat position.
- Completely change customer information (name, ID card, year of birth …) or completely change the name of customer.
- Other ferry changes will be applied in accordance with the cancellation policy and a new ticket must be booked.
Conditions for changing information for Con Dao Express fast ferry:
- Eligible tickets are sold from the ticketing account of the company issued to the ticket office or the Con Dao Express Ticket Agent.
- Tickets requiring change of information have not been used to board the ferry.
- Agents, customers who request to change ticket information must present old tickets and valid documents (including: Citizen Identity card, passport …)
Ticket information exchange policies:
The agent is responsible for sending the request for changing ticket information to the affiliated ticket office and that agent must receive and process all the customer’s request to change ticket information. Each ticket can only change information once. If changing twice, comply with regulations on cancellation and re-issue of a new ticket.
Fee for changing information for Con Dao Express fast ferry
All requests to change passenger information 24 hours prior to departure time are subject to a 10% information change fee on the listed fare, specifically:
Change ticket information for Vung Tau – Con Dao Island route
- ECO ticket on weekdays: 66.000 VND / ticket
- ECO ticket on Friday and weekend: 88.000 VND / ticket
- Children/ Senior ticket on weekdays: 55.000 VND / ticket
- Children/ Senior ticket on weekend: 70.000 VND / ticket
- VIP: 120.000 VND / ticket
Change ticket information for Tran De – Con Dao Island route
- ECO ticket on weekdays: 32.000 VND / ticket
- ECO ticket on Friday and weekend: 35.000 VND / ticket
- Children/ Senior ticket on weekdays: 26.000 VND / ticket
- Children/ Senior ticket on weekend: 29.000 VND / ticket
- VIP: 50.000 VND / ticket
Change ticket information for Can Tho – Con Dao Island route
- ECO ticket on weekdays: 61.000 VND / ticket
- ECO ticket on Friday and weekend: 69.000 VND / ticket
- Children/ Senior ticket on weekdays: 52.000 VND / ticket
- Children/ Senior ticket on weekend: 60.000 VND / ticket
- VIP: 99.000 VND / ticket
Note:
- Customers will not receive the difference if the new fare is lower than the new one.
- Customers must pay the difference if the new fare is higher than the previous one.
- Changes of ticket information after ferry departure will not be processed and no refunds will be made.
- In case where there is an additional fare difference, customer must pay in cash or by bank transfer.
